Solutions

Solutions

Experts in process outsourcing

Front Office

In Abinitio, we have a team of specialized managers dedicated to customer service and activities related to customer care.

At Abinitio, we can manage your clients’ day-to-day needs. We have a team of specialized account managers ready to support, guide, and assist your customers.

We offer a service proposal tailored to the specific needs of each client.

All of our customer service is backed by additional features that add strength and reliability to our company: customized reports, call recordings, voice IVRs, categorization systems, and more.

Above all, we ensure what matters most: our team of managers is fully trained and prepared to meet all client needs, adhering to the highest quality standards.

Different communication channels

Use of technology

Tailor-made processes

We combine technology and specialized people to adapt to every need of our clients, offering quality and agility in our projects.

Some of our projects

We accompany and help our clients in all the processes of their company.

Commercial calls

Commercial calls and campaign reporting for a laboratory offering its products to a database of medical specialists.

Back office

Lead to contract conversion service, as well as customer service for a telephone company. The commercial activity includes data reception tasks, back office and all those administrative tasks that are necessary.

Sales

Attention and sales through credit requests from customers through the mobile application or online web. Attention and sale of credits requested through the Call me back service located on a bank's website.